Webinar

Assessing the Patient Financial Experience at Leading Health Systems

Posted By The Academy

December 8, 2023

The consumer’s financial experience influences loyalty and can drive downstream financial impacts to health systems when they are giving a bad patient financial experience. LHS strategists have the challenge and opportunity to evolve their payment channels to focus more on how consumers can affordably and seamlessly pay medical bills. Strategy Catalyst provides a preliminary readout of the results of our second module in the membership's work on consumer centricity: consumer financial experience. From this webinar, members will:

- Gain context for the scale of the medical debt crisis and how it's impacting consumer relationships with LHS

- Learn which consumer facing digital capabilities peer LHS are employing to optimize the patient financial experience

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