Forum Debrief

Chief Executive and Chief Operating Officer Forum Debrief Fall 2023

Posted By The Academy

December 7, 2023

Below are key takeaways for what is top of mind for CEOs and what you need to know going into your next conversation with them:

  • Examining the balance sheet and economics post Covid, and seeking revenue diversification

  • Seeking smart investments and partnerships to increase access, and grow footprint

  • Evaluating their role and duties as they see their systems as critical components of their communities

  • Keeping the patient at the center and taking the mission and vision to heart as they explore these transformations

  • Investing in workforce planning to train and build future healthcare workforce

  • Guiding AI Strategy to help achieve goals, but maintaining skepticism and heavy stakeholder input as central to that pursuit

Below are key takeaways for what is top of mind for COOs and what you need to know going into your next conversation with them:

  • Cost and labor issues are here to stay – COOs are re-evaluating how to fit the operating model to adjust for capacity demand, revenue demand, and shifting payer relations

  • Smart capacity growth through targeted ambulatory/OP shifts remains top of mind in the near term

  • Building the infrastructure for value-based care is a growing imperative as margin pressures warrant a re-evaluation of the revenue model

  • AI, and other advanced tech-enablement, are creeping into the forefront, but uncertainty remains over ROI, scalability, and patient acceptance

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