Webinar, Research Report

How LHS Are Harnessing Digital Tools to Drive Patient Loyalty

Posted By The Academy

August 31, 2021

Health care providers have long been sheltered from changing consumer demands in other marketplaces. But COVID-19, outside disruptors with their digital-first and consumer-centric platforms, and payer dynamics are forcing Leading Health Systems to embrace a more competitive consumer strategy.

  • A post-COVID market update on consumerism trends

  • Key tenants of Leading Health Systems’ consumerism strategies

  • Goals and gaps LHS face in leveraging digital tools to drive loyalty

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